Focus
Maintenance in rhythm
Preventive maintenance prioritized by risk, criticality and lifecycle. Reactive firefighting turns into planned routine with a clear parts and cost line.
Real EstateFM that holds service levels.
Operational Excellence in Facility Management
FM that holds service levels.
Not just closes tickets.
Maintenance, cleaning, security and helpdesk run on Lean Six Sigma. Cost down, service levels up, transparency in daily operations. We bring process DNA into the building operation.
service level · Q3
Why it matters
FM runs on processes,
not on tribal knowledge.
Building operations are the last big realm of manual processes. Tickets by phone, SLAs in an annual report, cost in the invoice. We bring structure, measurement and learning into daily work.
Facility management is process intensive but often managed without process. Maintenance reacts instead of planning, cleaning frequency follows habit instead of data, helpdesk tickets disappear in mailboxes. It works until cost pressure or tenant complaints break it open.
We introduce Lean Six Sigma into FM operations. Processes become visible, KPIs are defined, waste is removed. The result is measurably higher service levels at lower total cost, handover ready to your own organization.
Expertise
What we do for
your building operation.
Four priorities proven in every FM mandate. Depending on the starting point we prioritize and scale iteratively.
Focus
Helpdesk in flow
Ticket classification, SLA routing and prioritization properly set up. Mailbox becomes process. Tenants and users get traceable response times.
Focus
Cleaning on data
Occupancy and usage data drive cleaning frequency and depth. Habit becomes demand. Fewer empty runs, better quality on high traffic areas.
Focus
Vendor steering
Service providers run on uniform KPIs, acceptance processes and audit trail. Invoices become measurable performance. Audit and procurement accept the operation.
Approach
Three stages
to a sustainable FM operation.
Eight to twelve weeks depending on portfolio and maturity. We work with property, FM and procurement together, not on a consulting island.
01
Diagnose
Map FM processes, data landscape and vendor contracts. Workshops plus data extracts from CAFM, ERP and ticket systems. Output: honest process map with quantified potential.
02
Optimize
Process redesign, KPI definition, SLA realignment. Quick wins run in parallel with structural work. Output: optimized flows with documented logic and first measurable effects.
03
Anchor
Operational standard, dashboards, enablement for teams and vendors. Handover into the line with a coaching phase. Output: operations run on new processes without permanent consulting.
Your value
What you take away
after the mandate.
Demonstrable improvements that keep working once the project ends. No slides, anchored practice.
Cost
Measurable cost reduction
Total FM cost drops through rhythm maintenance, fewer duplicate orders and demand based cleaning. Savings show in the quarterly report, not at year end.
Service
Higher service level
SLAs are met instead of described. Tenants and users experience more stable operations, complaints systematically go down.
Transparency
Data over gut feel
Dashboards show tickets, cost and SLA in real time. Decisions run on metrics instead of anecdote.
Scalable
Template for more sites
Process design and KPI framework are handed over as a blueprint. Further sites or portfolios run on the new standard in weeks instead of months.
Discovery Call
Ready for FM that delivers?
30 minutes. Initial assessment of process maturity, SLA performance and savings potential. No commitment.