Lean and Six Sigma in the Financial and Service Industries
Although there are no traditional manufacturing processes in service industries like Banking and Insurance, there are many processes that can be improved to ensure the day-to-day business runs more efficiently and effectively. More and more companies in the service sector are realizing the potential savings that come from more efficient processes. Therefore, the interest in Lean Six Sigma is rising with the aim of achieving a zero error service quality at minimal lead-time and lower costs.
Who should attend
Business professionals who are leading cross-functional improvement projects and teams
Prerequisites
Own notebook including the statistical tool Minitab ® or SigmaXL®.
Major components covered
- Process management and Lean Six Sigma introduction
- Management techniques for defining and scoping high-impact business projects
- Six Sigma DMAIC methodology to solve business process problems
- Statistical analysis to understand and reduce process variation
- Building project teams and leading business change
Your benefits
Our trainers are very experienced experts in Six Sigma and Lean Management. We ensure a high learning curve, applying many exercises, project examples and case studies. They are also available for project coaching.
After completing the course, participants will have the skills to:
- Assess the business process landscape and identify performance gaps
- Prioritize and manage process improvement projects
- Lead organizational change resulting from process improvements
- How to handle resistance during a process improvement project, especially in service processes
- Understand and use the process data to make informed decisions
- Apply state of the art stastistical toolset (hypothesis testing, Design of Experience) to analyze root causes
- Apply the proven Lean Six Sigma methodology successfully to improve business process performance
- Link process improvements to business financial metrics
- Formulate and communicate a strong business case for process improvements
- Ensure process improvement gains are maintained by control plans
Examination
The examination fees are included within the overall price. The last training day ends with a 90 min multiple-choice exam.
For the optional certification, participants have to apply the DMAIC methodology on two own projects. We offer on request project coaching and tollgate reviews in addition to this training. After successful submission of two certification projects your receive the certificate "Lean Six Sigma Black Belt".
Number of participants
From 6 to 10 maximum
Material
In printed format incl. many tools and templates for project work in electronic format.
Language
German or English
Duration, price and dates
3 weeks divided into 3 blocks of 5 days each
Euro 9.000,00 (+ 19 % VAT)
16.04. - 20.04.2012 Part 2 German
14.05. - 18.05.2012 Part 3 German
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24.09. - 28.09.2012 Part 1 English or German
22.10. - 02.11.2012 Part 2 English or German
26.11. - 30.11.2012 Part 3 English or German
