Black Belt Upgrade  

Who should attend?
Project and process responsible within banking and insurance industries who already own the Green Belt and now want to increase their knowledge to Black Belt level.

Mayor components covered
Right project selection Management techniques to focus on the most effective company projects (identification and selection of the most valuable projects) and definition of the related business cases

Statistics for BlackBelts:
Samples definition, measurement system analysis (Gage R&R), hypothesis test (especially nonparametric hypothesis tests), Multivariate analysis and more selected tools. When analyzing statistical Data in many cases there will not be normally distributed data in place (e.g. helpdesk data, logistics etc.). In these cases it is crucial to have an analysis of non-normally distributed data to make any statistical statement.

Design of Experiments (DOE)
Design of Experiments (DOE) is a systematic method of establishing the effect of altering specific variables on aspects of proess performance. It makes use of the same principles as the scientific method, essentially applying them in the business setting. The method actually comprises a set of different techniques or experimental designs for manipulating input variables and
measuring the resulting output variables.

Change Agent
Prepare changes
- Creating awareness of the problem: Is there really a need for change?
- Working towards a joint vision/setting goals

Accompanying changes
- Mobilising the intension for change
- Understanding and guiding the team building process
- Communication and conflict management on the project
- Measuring and driving the changes

Stabilising the changes
- Creating acceptance among the participants/ motivating factors and incentive mechanisms
- Coaching and knowledge transfer
- Definition of roles and responsibilities

Exam
The training ends with a Black Belt exam (written test).Your benefits
Our trainers are experienced Lean and Six Sigma experts. We ensure a high learning curve, applying many exercises, project
examples and case studies. They are also available for project coaching of your Excellence Program.

After completing the course, participants will have the skills to:

• Assess the business process landscape and identify performance gaps
• Prioritize and manage process improvement projects
• Lead organizational change resulting from process improvements
• How to handle resistance during a process improvement project, especially in service processes
• Understand and use the process data to make informed decisions
• Apply state of the art statistical toolset (hypothesis testing, Design of Experience) to analyze root causes
• Apply the proven Lean Six Sigma methodology successfully to improve business process performance
• Link process improvements to business financial metrics
• Formulate and communicate a strong business case for process improvements
• Ensure process improvement gains are maintained by control plans
• On request we offer the certification for Black Belt level. Therefore, it is necessary not only to pass the training but also to conduct additionally a Lean Six Sigma DMAIC project. For this certification project documentation and a final presentation in front of a Mater Black Belt have to be made.

Number of participants
From 6 to 14 maximum

Language
English or German

Material
Training material as printout and many tools (workbooks, templates...) in electronic format

Duration
9 days (2 x 4,5 days - Monday until Fiday noon - having a pause from about 4-8 weeks between the training sections for project work; on request a split in 3x3 days is possible)

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08.10. - 12.10.2012   Part 1

05.11. - 09.11.2012   Part 2

Dates Germany