The Concept

Business leaders are under constant pressure from customers to deliver better products and services, at lower costs, while maintaining or even improving the product and service quality. In response to this pressure, business leaders develop strategies and launch initiatives designed to increase customer satisfaction, reduce product or service cost structure or demonstrate a stronger commitment to improving quality levels.

Deliverables

The Opportunity Assessment delivers to the business leadership team a unique analysis package that describes the specific opportunities for business improvements. The assessment focuses on determining the potential benefits the business can realize when they focus efforts on improving certain key processes. Specifically the assessment team will deliver:

• Documented analysis regarding the process landscape and its capabilities to support business goals
• Recommendations on how to apply Six Sigma and Lean to realize improved process performance
• Quantified financial benefits that can be realized
• Recommendations for best set of supporting business metrics
• Go-forward recommendations in the form of an Improvement Roadmap
• List of specific actions and decisions the business leadership team would need to take

In addition to the daily updates and an Improvement Roadmap development Workshop, the business leadership team receives all documentation and analysis in professionally printed and digital versions.

Understanding the Opportunity

Poorly performing processes are the root cause for such readily identifiable business issues as:

• Product or service defect rates of greater than 5%
• Volatile capacity fluctuations
• Declining customer satisfaction metrics
• Less than 95% on time delivery performance

The 7-Day Opportunity Assessment is a product designed to help customers discover the opportunities for real and measurable business benefits when they focus on improving key processes. Using an effective combination of interviewing and actively observing and analyzing key processes, the assessment team will provide the business leadership with a view to the opportunities for better performance through a focus on key processes. The Opportunity Assessment reveals the gaps between business goals and the key processes that are most critical for better performance, and most importantly, the financial benefits for closing the gaps.